Job Description

Job Description

Join our team and make a significant impact through innovative content design, driving customer confidence and satisfaction. Shape customer experiences in Digital with your expertise in content design principles.

 

As a Content Design Senior Associate in Digital, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. Collaborate with cross-functional teams to ensure narrative consistency, influencing product design, architecture, and functionality.

 

Job Responsibilities

• Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.
• Create content taxonomies to refine content organization and structure, incorporating user feedback for continuous improvement.
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively.
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.
• Manage stakeholder reviews, including legal; articulate content rationale and decisions with clarity.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience in content design, or equivalent expertise in editing and writing, with a focus on digital products and platforms.
• Experience in creating content architectures, storytelling, and clear and concise writing.
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.
• Experience with iterative design techniques, incorporating user feedback for continuous improvement.
• Proficient technical literacy in content platforms and understanding their impact on user experience.
• Adaptive learner in new financial services products and offerings.
• Excellent verbal and written communication skills.

Preferred Qualifications, Capabilities, and Skills

• Familiarity with Microsoft 365 suite, Figma, and Atlassian tools.
• Experience using LLM tools to drive efficiency in work.
• Familiarity with Agile development processes.

 

 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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