Job Description

NorthAmerican Concessions (NAC) is looking for one Training Manager to join our 162 person strong team. Our employees are located at Midway Airport with a satellite office in a warehouse on Archer Ave.

Our ideal candidate is flexible, attentive, punctual, and hard-working.

  Job Description

 Job Title: Training Manager

Department: Human Resources

Reports To: Human Resources & Operations

FLSA Status: Non-Exempt (hourly)

Salary Rate of Pay: $50,000 - $55,000 per year

 

Summary: The Training Manager is responsible for developing and implementing training programs to enhance employee skills and knowledge, coordinating training sessions, monitoring training effectiveness, maintaining training records, and building and maintaining company-wide professional relationships. The goal is to train new employees as well as ongoing, on-site training throughout the year.

 Essential Job Duties and Responsibilities

Responsible for developing all of the training programs, including, but not limited to; POS training, customer service training, compliance training, and continuous line employee and management training.

· Coordinates and facilitates in-person as well as virtual training sessions.

· Ensures all training programs align with federal, state, and local hospitality regulatory standards.

· Establish KPIs to evaluate training effectiveness, completion rates, and staff readiness.

· Use data to proactively identify gaps and recommend interventions to close them.

· Create follow-up training for compliance gaps, audit findings, or recurring performance issues.

· Adheres to and incorporates all quality, safety, and other company policies and regulations in the development and implementation of training procedures and programs.

· Assists HR management with the design and development of training materials and assessments.

· Develop and facilitate written performance assessments and key performance impacts to determine training efficiency.

· Enhance skills to include alternative adult learning methodologies, delivering one on one coaching and instruction, casual small group training and formal stand-up instruction.

· Communicates with HR and the management team to schedule, train, report and record retention.

· Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.

· Evaluates, investigates, and responds to Guest comments.

· Liaison with tenant in relation to employee matters, such as employee awards

· Maintain accurate employee training files, competency checklists, and recertification records.

· Must be available to work any and all shifts, and available during and after work hours for investigative inquiries via cell phone.

 

Qualifications  

 

· To perform this job successfully, an individual must be able to perform each essential job duty and responsibility listed in this job description satisfactorily. 

· Must have the ability to go back and forth between the office building and the airport on a regular basis. Possessing the use of a vehicle to use for this is preferable.

· Must be able to pass a federal background check in order to obtain a CDA badge.

Education and Experience 

· High school diploma or equivalent

· Degree in Business from an accredited college or university or a combination of knowledge, skills and management experience in the restaurant/concessions industry preferred.

· 2-4 years of training experience, preferably in a fast-paced food and beverage environment.

· 1-2 years of cash handling/register experience.

· Experience with Toast POS systems preferred.

 

Skills and Abilities 

· Knowledge of Training Management

· Analytical and Problem- Solving Skills

· Strong Communications Skills

· Organizational Skills

· Compliance Knowledge

· Experience in Hospitality/Restaurant Industry

· Leadership and Teamwork

Computer Skills 

To perform this job successfully, an individual should be proficient in Word and have strong Excel skills.

 

Certificates, Licenses, Registrations

Required Certificates: Food Handler’s, Allergens, and Basset

Physical Demands

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, one must have the physical ability to maneuver around Chicago’s Midway Airport. The employee may be regularly required to stand; walk; feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move a minimum of 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to focus.  

NOTE: Although the essential responsibilities of this position are described under the headings above, they may be subject to change at any time due to reasonable accommodation, or other professional reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

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Job Tags

Hourly pay, Casual work, Work at office, Local area, All shifts, Flexible hours,

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