Job Description

Key Responsibilities:

1. Customer Service:

• Greet customers in a friendly, professional, and prompt manner.
• Take customer orders accurately and efficiently.
• Handle customer concerns or complaints in a positive and respectful way, escalating to management when necessary.
• Ensure a high level of customer satisfaction by providing exceptional service.
• Deliver food and beverages to customers quickly and accurately, ensuring proper presentation.

2. Food and Beverage Preparation:

• Prepare food and drinks according to Sonic’s menu standards and customer preferences.
• Ensure food quality, accuracy, and presentation meet company standards.
• Operate kitchen equipment, such as fryers, grills, and blenders, safely and efficiently.
• Maintain cleanliness and organization of the food prep and service areas.
• Follow all food safety protocols, including proper handling, storage, and sanitation of food.

3. Maintaining Cleanliness:

• Keep the restaurant clean, including cleaning tables, counters, restrooms, and the dining area.
• Ensure the kitchen area remains clean and organized throughout the shift.
• Assist with trash removal and general tidying of the restaurant.

4. Teamwork & Communication:

• Work closely with team members to ensure smooth operations and customer satisfaction.
• Communicate clearly with other team members and management regarding customer needs and any operational issues.
• Support fellow team members by offering assistance during busy periods to ensure fast and efficient service.

5. Cash Handling & POS Operation:

• Operate the point-of-sale (POS) system to take customer orders and process payments accurately.
• Handle cash, credit, and debit transactions with accuracy and integrity.
• Ensure that change is given correctly and receipts are provided to customers.

6. Compliance with Safety & Health Regulations:

• Follow all safety procedures to ensure a safe working environment.
• Comply with health, safety, and sanitation regulations, including safe food handling and personal hygiene.
• Report any safety hazards or equipment issues to management immediately.

7. Additional Duties:

• Assist with stocking and replenishing supplies during the shift.
• Help with the restaurant’s opening or closing duties as needed.
• Perform other duties as assigned by the Shift Lead, Assistant Manager, or Restaurant Manager.

Qualifications:

• Experience:
• No prior experience required; previous experience in food service or customer service is a plus.
• A positive attitude and eagerness to work as part of a team.
• Skills:
• Excellent communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic math skills for handling cash and operating the POS system.
• Ability to follow instructions and maintain Sonic’s quality standards.
• Education:
• High school diploma or equivalent preferred, but not required.
• Physical Requirements:
• Ability to stand, walk, and bend for extended periods of time.
• Ability to lift up to 25 pounds as needed.
• Ability to work in a fast-paced, high-energy environment.

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