Support Desk Associate Job at Sales Match, Atlanta, GA

VkY0OGhSY1JpcUtWSm1WcEdHYmU4NWZB
  • Sales Match
  • Atlanta, GA

Job Description

Job Title: Remote Support Desk Associate
Hourly Pay: $21 - $27/hour

Summary:

We’re hiring a Remote Support Desk Associate to provide friendly, entry-level assistance to customers and internal teams. In this fully remote role, you’ll respond to common support inquiries through email or chat, offer basic help like password resets and resource guidance, and ensure requests are recorded and routed properly. You’ll play an essential role in making sure support runs smoothly and that users get fast, helpful responses. If you’re organized, calm under pressure, and enjoy helping others with clear, written instructions, this position could be a great fit.

Job Responsibilities:

  • Respond to simple support questions via chat, email, or ticket systems

  • Assist with basic tasks like account lookups, resets, or access requests

  • Log all inquiries in the system and forward complex issues to senior support
  • Keep records clear and updated for ongoing tracking

  • Follow up with users to confirm their issues are resolved

  • Work collaboratively with your remote teammates

Qualifications:

  • Strong written communication and attention to detail

  • Comfortable navigating support tools and systems

  • Dependable, calm, and focused in a remote setting

  • Quiet, distraction-free home workspace with reliable internet

  • Prior experience in customer service or help desk is a plus

Perks & Benefits:

  • Pay range: $21 - $27 per hour

  • Fully remote role with consistent support hours

  • Paid training and ongoing team guidance

  • Low-stress, collaborative work environment

  • Room to advance into technical or senior support roles

Job Tags

Hourly pay,

Similar Jobs

System One

Structural Engineer Job at System One

 ...Job Title: Structural Engineer Location: Bolingbrook, Illinois Type: Contract to Direct Compensation: $45/hr plus or minus depending on expereince Contractor Work Model: Onsite Hours: 5 8 hours day System One is seeking a Structural Engineer for a... 

3 Forks Services

Crane Operator Job at 3 Forks Services

 ...provide a variety of services including but not limited to Trucking, Cranes, Hydrovac, Pressure Testing, Light & Heavy Civil Construction....  ...and pay scale that we offer for joining our team: Crane Operator: The positions are diverse, and job duties may vary daily.... 

Affinity Travels

Vacation Planner Job at Affinity Travels

 ...to turn wanderlust into incomewith full support and zero experience required. What Youll Do Research, plan, and book vacations, cruises, and all-inclusive getaways Provide personalized travel recommendations based on client needs Stay up to date... 

Broad River Rehabilitation

Physical Therapist Assistant / PTA - Full Time Job at Broad River Rehabilitation

Physical Therapist Assistant (PTA) FULL TIME Skilled Nursing Facility At Broad River Rehab, we hire people who share our vision and who work diligently to provide the kind of care that will help change patients lives for the better. As a therapist, your dedication... 

Home Work Staffing

Full-Time Nanny - Infant and Toddler Experience Required Job at Home Work Staffing

 ...based in Laguna Beach, California. Compensation & Benefits ~$30-$38 per hour , depending on experience ~ Private live-in accommodations available (optional)~ Benefits include: ~ Paid time off ~ Sick/personal days ~ Major holidays Schedule Monday...