Job Description

The Department of Mental Health Community Transition Program is seeking a conscientious individual to fill the role of an MHW II for a residential program in Dedham, MA. The candidate who will provide direct care services to individuals by participating and instructing activities of daily living including, but not limited to personal care, community integration and recreation/leisure to ensure daily needs, rehabilitation needs and human rights are met.

Mental Health Workers treat all patients with dignity and respect through interactions which affirm the individual’s needs and preferences and by optimally integrating their perspective into all facets of care.

Please Note: This position is full-time, 40 hours per week. This is a 1st Shift position. The schedule will be 7:00 a.m. - 3:30 p.m. The days off are Week 1: Sunday/Monday and Week 2: Monday/Saturday.

Duties and Responsibilities (these are a general summary and not all-inclusive):

• Provides direct care services in the activities of daily living by instructing and/or assisting patients in feeding, bathing, toileting, dressing, clothing maintenance, oral and physical hygiene, self-preservation, etc. to ensure daily needs, dignity and human rights of the patients are met.
• Assist in the implementation of the individual treatment plan by discussing and reporting observations regarding patient behavior, needs, desires or problems to ensure consistency of care.
• Partners effectively with other staff to better serve patient needs, promoting a non-threatening, and therapeutic milieu.
• Performs tasks of other staff in their absence to ensure continuity of services.
• Practices principles of COLLABORATION, ASSESSMENT, RECOVERY and ENVIRONMENT (CARE), to provide a safe environment.
• Performs patient related housekeeping duties as needed, observing and reporting need for maintenance repairs to ensure a clean safe environment for patients.
• Documents in MIS including but not limited to progress notes, incident reports, restraint/seclusion forms, to provide communication regarding patient progress.
• Accompanies patients to appointments, programs and treatment areas, assists professional or medical staff in providing services to patients to insure health needs of the patient are being met.
• Provides leisure activities for patients during unstructured time to promote and enhance patient social skills.
• Instructs patients in fire safety and preservation skills to ensure their safety in an emergency situation.
• Attends meetings and trainings to improve knowledge and skills to be aware of and stay informed of hospital and departmental policies and procedures as well as HCFA and JCAHO regulations to provide a safe therapeutic environment.
• Actively involved in the Improved Operational Performance process at both unit and hospital wide level to promote improved patient care.
• May be required to provide “specialized” services to patients in the hospital or at other locations in order to provide support and ensure safety.
• Collaborates with other staff in the planning and the implementation of therapeutic and educational programs for the patients and their families to provide an opportunity for learning and meeting of individual patient needs.

Required Qualifications:

• Ability to follow written and oral instructions.
• Capacity to perform basic mathematics.
• Proven ability to gather information through observing and questioning individuals.
• Talent for communicating effectively in oral expression, writing clearly and concisely, and developing ideas in logical sequence.
• Skilled in interacting with people who are under emotional stress with the ability to maintain a calm manner in stressful or emergency situations.

Preferred Qualifications:

• Experience working with individuals with serious, persistent mental illness, substance abuse and/or who have experienced homelessness.
• Given the population served, bilingual or multilingual fluency.

In accordance with an agreement between the Commonwealth of Massachusetts, Department of Mental Health and AFSCME/Council 93, employees assigned to a work unit where the Medication Administration Program (MAP) is used are required to pass MAP certification within six (6) months of entering the position or three (3) examination opportunities, whichever comes first. Employees are required to maintain MAP certification as long as you are working in said program.

DMH Mission Statement: DMH Mission Statement:
The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit


Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines,
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions regarding this requisition, please contact Human Resources at (800) 510-4122, Option 4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) one year of full-time or equivalent part-time experience in providing direct care service to the mentally ill, emotionally or physically handicapped, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. An Associate's degree or higher with a major in psychology, human services, mental health or retardation may be substituted for the required experience.*

• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Mental Health Worker II

Primary Location : United States-Massachusetts-Dedham-29 Hitchins Drive

Job : Direct Care

Agency : Department of Mental Health

Schedule : Full-time

Shift : Day

Job Posting : Oct 21, 2025, 11:35:39 AM

Number of Openings : 1

Salary : 50,152.18 - 64,763.92 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : William Herbert William.L.Herbert3@mass.gov - 6173488473

Bargaining Unit : 02-AFSCME - Service/Institutional

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No

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