Record Retrieval, Contact Center Representative Job at Advantmed, Remote

WGxJOGlSSVVnS2lmSldOb0htWFI5cHpEN1E9PQ==
  • Advantmed
  • Remote

Job Description

Job Title:  Contact Center Representative 

Department: Record Retrieval, Contact Center

Eligibility:  Applicants must be eligible to work and perform their job responsibilities within the United States. 

Hourly Rate:  $12 to $15 (subject to skills and experience) 

Job Type:  Long-term seasonal role 

  • Eligibility: Applicants must be eligible to work and perform their job responsibilities within the United States.
  • Technical Requirements: Candidates must have high-speed internet with Ethernet, a Windows-based laptop/desktop with video calling capabilities, and their own Windows OS with Windows Professional suite.

Job Summary:

We are looking for motivated individuals to join our team as Remote Contact Center Representatives. This exciting opportunity allows you to work from the comfort of your home, with comprehensive paid training and continuous coaching provided by our experienced trainers. Gain industry knowledge and confidence as you contribute to the day-to-day verification and follow-up calls with healthcare providers, ensuring the seamless collection of patient records.

Key Responsibilities:

  • Remote Contact Center Representative : Provide crucial support from home with comprehensive paid training and continuous coaching to empower you with industry knowledge and confidence.

  • Verification and Follow-Up : Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records.

  • Issue Resolution : Thrive in a work-from-home environment by resolving issues efficiently through phone and electronic communication.

  • Professionalism : Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach.

  • Working Hours: Candidates should be available to work 9-hour shifts, including a one-hour break, from 6 am to 6 pm PST based on business needs, assigned upon completing training.

  • Productivity Tools : Swiftly utilize MS Office tools to streamline tasks and enhance productivity.

  • Call Volume Management: Handle a volume of 60-80 outgoing calls per day effectively.

Requirements

Qualifications:

  • Experience : Ideally, possess 2-3 years of call center experience, showcasing adaptability and problem-solving skills.
  • Communication Skills : Excellent communication skills to engage effectively with healthcare providers.
  • Relationship Building : Ability to build and maintain positive relationships with healthcare professionals.
  • Training Availability : Availability to be on video during the training period.

Additional Requirements:

  • Attendance and Punctuality : Consistent attendance and punctuality are crucial for performing the role efficiently.
  • Power Backup : Ensure a reliable power backup to avoid disruptions during work hours.
  • High-Speed Internet : Maintain high-speed internet connectivity to perform tasks seamlessly.

Job Tags

Remote job, Hourly pay, Seasonal work, Shift work,

Similar Jobs

Brooks' House of Bar-B-Q

Night Supervisor Job at Brooks' House of Bar-B-Q

We are seeking an night supervisor to oversee closing the operations of the restaurant. The ideal candidate must have strong leadership and management skills to ensure the smooth operations of restaurant processes. As night supervisor you will be responsible for assisting...

University of Alaska Fairbanks

Student Government Administrative Assistant Job at University of Alaska Fairbanks

 ...years progressively responsible office/administrative experience, or an equivalent combination of training and experience. Bachelor's Degree preferred. Preferred experience: Graphic and web development/design & participation in or experience with student government... 

Sutter Health

Clinical Triage Nurse, Work From Home Job at Sutter Health

 ...advance clinical telephone support to Sutter Health patients, other callers, in-basket and other remote support for physicians, and limited in-clinic support. Uses the nursing process, input from physicians, and Sutter Health's approved telephone nursing guidelines and... 

Community Rehabilitation Center

Peer Support Specialist Job at Community Rehabilitation Center

 ...Position Summary: The Peer Support Specialist is a vital member of the care team, using their lived experience with mental health and/or substance use recovery to support, mentor, and guide individuals toward wellness. This position combines professional training with... 

PPS-HPS

Plant Operator Job at PPS-HPS

 ...PPS is seeking a detail-oriented Plant Operator for our liquid waste management facility in Austin. This is a full-time, permanent position with benefits and a high ceiling for growth! Responsibilities: Load/unload docks using forklift Operate and monitor pumps...