Network Support Specialist, eero CS Job at Amazon.com Services LLC, Boise, ID

WFZZNGlCWWZqYUtXS1d0ckhXdmE4cG5NNmc9PQ==
  • Amazon.com Services LLC
  • Boise, ID

Job Description

DESCRIPTION

At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our own hardware, enabling it with powerful software, and tying it all together in the cloud.

We are seeking a Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers.

Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including WiFi fundamentals, networking concepts, and eero-specific tools. This role will be working out of our office in Boise, Idaho, providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities.

Key job responsibilities
As a Network Support Specialist, you will:
- Provide frontline technical support to customers via phone and email
- Configure network devices, including routers, switches, firewalls, and wireless access points
- Troubleshoot common network issues, such as connectivity problems, Wi-Fi issues, VPN problems, etc.
- Thoroughly document all support interactions and their resolutions
- Identify and escalate complex issues to higher tier support teams

A day in the life
As a Network Support Specialist, you will take part in the day to day delivery of technical support provided to customers across the globe. You’ll serve as the initial point of contact for customers, seeking resolutions for technical and account related inquiries.

BASIC QUALIFICATIONS

- 12 months customer facing support experience with a minimum of 6 months in a technical support capacity
- Experience Delivering courteous and efficient support to external customers
- Ability to identify and troubleshoot issues logically and efficiently
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Willingness for continuous learning that includes networking certifications during provided company time (e.g., CompTIA Network +)

Job Tags

Full time, Work at office, Work from home, Flexible hours, Shift work, Night shift,

Similar Jobs

Blue Compass RV

RV Sales Associate Job at Blue Compass RV

Turn Adventure Into Income - Join Blue Compass RV as a Sales Associate! Are you ready to change your life and the lives of others? At Blue Compass RV, we dont just sell RVswe help families create lifelong memories. And with our commission-based sales structure, you... 

SMX

Program Manager - CBP (4737) Job at SMX

Program Manager - CBP (4737)at SMX(View all jobs) (Washington, DCSMX is seeking a Program Manager responsible for a contract that provides business intelligence support services to assist the customer in effectively and efficiently identify cargo, individuals and conveyances... 

Vannguard Utility Partners

Underground Utility Locator Job at Vannguard Utility Partners

 ...Great Opportunity for Outdoor Work and Freedom! Salary: $22.00 per hour We are recruiting Underground Utility Locators in your area for a rewarding career!Vannguard is currently seeking new team members with the right attitude in a drug-free environment. Our Underground... 

PCL Construction

Video Production Intern Job at PCL Construction

 ...help you build a career you're proud of. Here's how a(n)Video Production Internfor our US Head Officeoffice contributes to our team:...  ...pursuing or recently completed a degree in media production, film, communications, or a related field. Familiarity with video... 

Town of Yountville, CA

Utilities Operator (Water/Wastewater) Job at Town of Yountville, CA

 ...Keep accurate records and help ensure safe, reliable water for our residents Who Were Looking For: Utilities Operator I: Entry-level candidates with a Grade I Water or Wastewater Certification (or ability to obtain within set timeframes) Utilities Operator II...