XOPS is a fast-growing startup building the future of observability and automation for IT operations. Our platform unifies complex system data to deliver visibility, control, and intelligent workflows across the enterprise, empowering IT teams to manage the entire employee technology lifecycle with precision. As industries embrace AI to automate cars, rockets, and even farming, IT operations remain stuck in the past, reliant on spreadsheets and manual processes. We believe it is time for a change.
At XOPS, we are pioneering autonomous IT operations, freeing teams from tedious tasks and elevating them into strategic leadership roles. Our mission is to drive operational excellence, financial stewardship, and security across the enterprise, while transforming the employee experience. We are just getting started, and we are looking for exceptional teammates to help shape the future.
XOPS is seeking a Lead Product Designer to join our team and work in our office in San Jose. In this role, the Lead Product Designer will straddle strategic leadership and hands-on design execution, creating sophisticated experiences for complex B2B workflows while mentoring junior designers and collaborating with cross-functional teams. You'll be instrumental establishing design processes that can scale with our growing organization.
What you will do:
Leadership & Strategy
Serve as a design thought leader, advocating for user-centered design principles across the organization
Partner with product management to translate business requirements and user needs into compelling product experiences
Establish and refine design processes that balance speed, quality, and scalability
Mentor junior designers and provide constructive feedback to elevate the overall design quality
Collaborate with engineering leadership to ensure design feasibility and quality implementation
Design Execution
Lead end-to-end design process from problem definition through research, ideation, prototyping, and implementation
Create sophisticated solutions for complex B2B workflows, particularly in infrastructure/system management contexts
Design intuitive interfaces for technical users with varying levels of expertise
Create high-fidelity prototypes to validate concepts with users and stakeholders
Cross-Functional Collaboration
Partner closely with product management to define requirements and success metrics
Work with engineering teams to ensure faithful implementation of design solutions
Collaborate with customer success and sales to gather insights about user pain points and needs
Present design concepts to executive leadership and key stakeholders, articulating design rationales clearly
Requirements
6+ years of product design experience, with at least 3 years focused on B2B SaaS products
Proven experience leading design for complex technical products or platforms
Experience working in both startup and enterprise environments
Strong portfolio demonstrating end-to-end product design process and systems thinking
Experience creating and managing design systems
Track record of shipping products used by technical professionals
Expertise in modern design tools (Figma) and rapid prototyping techniques
Experience mentoring junior designers or leading design teams
Bonus
Background in designing for infrastructure, DevOps, IT management, or problem management platforms
Experience designing for technical users with complex workflows
Knowledge of design operations (DesignOps) principles
Experience with data visualization and complex dashboards
Familiarity with agile development methodologies
Background working with remote or distributed teams
Skills & Competencies
Exceptional systems thinking and ability to design for scalable platforms
Strong visual design skills with attention to detail
Excellent written and verbal communication skills
Ability to simplify complex technical concepts into intuitive interfaces
Comfort with ambiguity and ability to make design decisions with incomplete information
Data-driven approach to design with experience in quantitative and qualitative user research methods
Ability to balance business requirements, technical constraints, and user needs
For this role, the estimated base salary range is between $153,000 - $187,000 USD. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.
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