Job Description

Job Details

Description

About the Role

We are seeking a strategic, customer-obsessed Director of Product Management to lead our B2C ecommerce product portfolio across multiple digital and physical channels. This role is responsible for driving the vision, strategy, and execution of customer experiences across web, mobile apps, in-theater kiosks, and point-of-sale systems. You will lead a team of product managers and collaborate cross-functionally with engineering, design, marketing, and operations to deliver innovative, seamless, and scalable solutions.

Key Responsibilities

• Define and communicate a compelling product vision and roadmap aligned with business goals across web, mobile, kiosk, and POS channels.
• Lead and mentor a team of product managers, fostering a culture of ownership, innovation, and continuous improvement.
• Own the end-to-end customer experience across ecommerce touchpoints including discovery, conversion, checkout, and post-purchase.
• Ensure consistency and integration across all customer-facing platforms, both online and in-store.
• Use data and customer insights to identify opportunities, prioritize features, and measure impact.
• Partner with engineering and design to deliver high-quality, scalable solutions on time and within budget.
• Collaborate with marketing, merchandising, and store operations to ensure product initiatives support broader business objectives.
• Champion agile methodologies and product best practices across the organization.

Qualifications

• 8+ years of product management experience, with at least 3 years in a leadership role.
• Proven success in B2C ecommerce or consumer-facing digital products.
• Experience managing products across multiple channels including web, mobile, kiosk, and POS.
• Strong analytical skills and experience with A/B testing, user research, and KPIs.
• Excellent communication, leadership, and stakeholder management abilities.
• Experience with agile development, product lifecycle management, and cross-functional team leadership.

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